Frequently Asked Questions

If you have any other questions please don't hesitate to email Ginger Autumn at info@gingerautumn.com

We currently offer shipping to the UK, Portugal, Italy, Spain and France. We are actively expending our territories regularly. Please get in contact for additional locations by special request

*UK shipments will be through DPD. DPDs maximum liability for Loss or Damages is up to £100. Any claims must be raised in writing within 14 business days from the ship date.

*EU shipments will predominatently be made through UPS. UPS's maximum liability for Loss or Damages is up to £60. Any claims must be raised in writing within 14 business days from the ship date.

Ginger Autumn is contactable via email at info@gingerautumn.com, alternatively you can Whatsapp on +44 (0)20 7017 1981.

We aim to reply to any queries within 1 business day.

Currently Ginger Autumn products are currently only available through the website.

We endeavour to have products in specific stores in the future and we'll be sure to list locations on the website accordingly.
We currently accept Great British Pounds Sterling and Euros. You can choose your currency on the website by the drop-down menu in the top right corner.
All payments made through the website are secure.

We accept a large variety of payment methods, see below:

Visa

Mastercard

Apple Pay

Google Pay

Yes, a confirmation email will be sent after purchase which will also include shipping details.

Our returns policy

We appreciate sometimes items may need to be returned. We request that anything returned is still in the same condition as it was when delivered.

Before returning, we do request photos or a video demonstrating the product is exactly as it was and then we will be able to assist you processing a refund.

Customers have 14 days to return unwanted items.

If you are returning items after the 14 day we'll be able to provide you with an e-voucher valid for 6 months to be redeemed on the website. The e-voucher will be shared by email.

Any items returned that aren't in the same condition as you received them in will not be processed.

The return address will be provided upon confirmation the item is in the same condition as it was delivered.

How to Measure

  • Chest: Measure around the fullest part of the chest, keeping the tape horizontal.
  • Length: Measure from the top of the shoulder down to the crotch snap.
  • Weight: Use as a general guide — body proportions vary, so always cross-reference with measurements.

Size Chart

Size Age Range Weight (kg) Chest (cm) Length (cm)
3–6M 3–6 months 6–7.5 kg 34 cm 40.5 cm
6–12M 6–12 months 7.5–10 kg 36 cm 42 cm
1–2Y 12–24 months 10–14 kg 38 cm 43.5 cm
2–3Y 2–3 years 14–16 kg 40 cm 45 cm

Fit Notes

  • Our rompers are cut with a relaxed fit — true to size with a little room to grow.
  • Snap fastenings at the crotch make dressing and nappy changes easy.
  • All garments are made from pre-washed fabric — minimal shrinkage expected after washing.
  • If your child is between sizes or on the taller side, we recommend sizing up.

Still Not Sure?

We're happy to help you find the right fit. Get in touch and we'll guide you personally.