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From finding the perfect fit to delivery and returns, we’ve gathered answers to your most common questions. Everything you need for a happier shopping experience.
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The good-to-knows
Frequently asked questions
Sizing & fit How do Ginger Autumn rompers fit?
Our rompers have a relaxed, oversized fit, designed to give little ones room to move and grow. We recommend comparing your child’s measurements with the size guide rather than choosing by age alone.
Sizing & fit What sizes are available?
Our current romper sizes are 3–6 months, 6–12 months, 1–2 years and 2–3 years. Available sizes can vary between designs. Check the size selector on the individual product page before ordering.
Sizing & fit What if my child is between sizes?
If your little one is between sizes or on the taller side, we normally recommend sizing up. Need help choosing? Send our team a message.
Sizing & fit How should I measure my child for a romper?
Measure the fullest part of the chest with the tape horizontal. For length, measure from the shoulder to the crotch fastening. Compare with the measurements shown in the product size guide. Measurements are being checked against the latest production specifications.
Delivery & orders Where does Ginger Autumn deliver?
We currently offer delivery to the UK, selected European destinations, Australia and New Zealand, subject to checkout availability. For the current list of destinations and delivery terms, see our shipping policy.
Delivery & orders How much is UK delivery?
We currently advertise free UK shipping. The delivery options and any paid express upgrades available to your address are shown at checkout. See the shipping policy for service details and delivery estimates.
Delivery & orders How long will my order take to arrive?
Our published shipping policy lists UK tracked delivery estimates from dispatch and international estimates by region. Actual options and charges are confirmed at checkout. Read our shipping policy for the latest guidance.
Delivery & orders Will I receive an order confirmation?
Yes. We’ll send an order confirmation to the email address entered at checkout after you successfully place your order. Keep this email for your order details.
Delivery & orders Will I be able to track my delivery?
Tracking depends on the delivery service selected for your destination. Please check your shipping confirmation for any tracking information and contact our team if you need help.
Returns Can I return an unwanted item?
For qualifying online orders, UK consumers generally have 14 days from receiving their goods to notify us that they wish to cancel, followed by a further 14 days to return them. Please review the conditions and process in our returns policy. Your statutory rights are unaffected.
Returns How do I start a return?
Contact info@gingerautumn.com with your order number and the item you would like to return. Our returns policy explains the procedure, return postage and where items should be sent.
Returns When will my refund be processed?
Our published policy explains when refunds are issued after returned goods are received or evidence of return is provided. Review the full returns policy for the current timescales.
Returns What if an item arrives faulty or damaged?
Please contact our customer care team with your order number, a description of the issue and, if available, clear photographs. We will help resolve the matter in line with your statutory consumer rights.
Our clothing What are Ginger Autumn rompers made from?
Our rompers are made from 100% organic cotton, chosen for softness and comfort. You can read about our materials and approach on our sustainability page.
Our clothing Where is Ginger Autumn clothing made?
Our garments are manufactured in Portugal. Find out more about our approach to production on the Our Ethos page.
Our clothing Are your rompers designed for girls and boys?
Yes. Our comfortable oversized fits and travel-inspired designs are made for all little adventurers.
Our clothing Who creates the Ginger Autumn artwork?
Our founder Charlotte develops the design concepts and collaborates with artist Olivia (Livvi) Flanagan on the hand-painted watercolour artwork inspired by family travels. Learn more on our ethos page.
Care & washing How should I wash my romper?
Always follow the garment care label for your particular design. If you need clarification about a specific product, contact us and we’ll help.
Payments Which payment methods do you accept?
Our checkout supports major debit and credit cards and may offer accelerated methods such as Apple Pay and Google Pay, depending on the device and market. The available options appear at checkout.
Payments Are payments on your website secure?
Payments are processed through the secure payment methods offered at Shopify checkout. Never send us your full payment card details by email or message.
Payments Can I shop in different currencies?
Choose your country or region using the website selector. Available currencies and checkout prices vary by market. The final amount and currency appear before you complete your purchase.
Customer care How can I contact Ginger Autumn?
Please use our contact page or email info@gingerautumn.com. We’ll help with product, order and sizing questions.
Customer care Can I buy Ginger Autumn products in a physical shop?
Our products are currently available on our website. We’ll announce any future stockists or retail locations when confirmed.
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Can’t find what you’re looking for?
We’re a small family-run team, and we’re always happy to help you find the right answer.