Refund & Return Policy

Last updated: 13 March 2026

Thank you for shopping with Ginger Autumn. We want you to be happy with your purchase. Please read our return and refund policy carefully.

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Returns

• You may request a return within 14 days of receiving your order.

• To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The item must be in the original packaging with tags attached.

• Certain items are non-returnable, including:

  • Sale or clearance items

  • Gift cards

  • Intimate or sanitary goods (e.g., underwear, swimwear)

  • Custom or personalised products

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Refunds

• Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 10 business days.

• Shipping fees are non-refundable.

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Exchanges

• We only replace items if they are defective, damaged, or the wrong size (subject to availability).

• To request an exchange, contact us at info@gingerautumn.com before sending your item back.

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Return Shipping

• Customers are responsible for paying return shipping costs unless the item is defective, damaged, or incorrect.

• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

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Late or Missing Refunds

• If you haven’t received a refund yet:

  1. First, check your bank account again.

  2. Then contact your credit card company; it may take time before your refund is officially posted.

  3. Next, contact your bank. Processing time may vary.

• If you’ve done all of this and still haven’t received your refund, please contact us at info@gingerautumn.com

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Contact Us

For questions about refunds or returns, please reach out:
📧 info@gingerautumn.com