Refund policy
Refund & Return Policy
Last updated: 13 March 2026
Thank you for shopping with Ginger Autumn. We want you to be happy with your purchase. Please read our return and refund policy carefully.
Returns
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You may request a return within 14 days of receiving your order.
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To be eligible for a return:
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The item must be unused, unworn, and in its original condition.
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The item must be in the original packaging with tags attached.
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Certain items are non-returnable, including:
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Sale or clearance items
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Gift cards
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Intimate or sanitary goods (e.g., underwear, swimwear)
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Custom or personalised products
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Refunds
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Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 10 business days.
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Shipping fees are non-refundable.
Exchanges
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We only replace items if they are defective, damaged, or the wrong size (subject to availability).
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To request an exchange, contact us at info@gingerautumn.com before sending your item back.
Return Shipping
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Customers are responsible for paying return shipping costs unless the item is defective, damaged, or incorrect.
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We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Late or Missing Refunds
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If you haven’t received a refund yet:
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First, check your bank account again.
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Then contact your credit card company; it may take time before your refund is officially posted.
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Next, contact your bank. Processing time may vary.
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If you’ve done all of this and still haven’t received your refund, please contact us at info@gingerautumn.com
Contact Us
For questions about refunds or returns, please reach out:
📧 info@gingerautumn.com