Terms of service

Terms of Service

Last updated: 30 September 2025

Welcome to Ginger Autumn. By accessing or using our website, products, and services, you agree to the following Terms of Service. Please read them carefully before using our site.

1. General

  • Ginger Autumn (“we,” “our,” “us”) operates this online store.

  • By visiting or purchasing from our site, you engage in our “Service” and agree to be bound by these Terms of Service.

  • These Terms apply to all users, including browsers, customers, and contributors of content.

2. Online Store Terms

  • You must be at least 18 years old or the age of majority in your jurisdiction to purchase from us.

  • You may not use our products for illegal or unauthorised purposes.

  • You must not transmit any worms, viruses, or malicious code.

3. Products & Services

  • We make every effort to display our products as accurately as possible, but we cannot guarantee colours, sizing, or images will perfectly match your device’s display.

  • We reserve the right to limit or discontinue products at any time without notice.

4. Pricing & Payments

  • All prices are listed in GBP & Euros (user can specify on site) and are subject to change without notice.

  • Payment must be completed at checkout via accepted payment methods (e.g., credit/debit card, Apple Pay, Google Pay, etc.).

  • You agree to provide current, complete, and accurate payment and shipping information for all purchases.

5. Shipping & Delivery

  • Shipping times are estimates and may vary depending on location and circumstances beyond our control.

  • We are not responsible for delays caused by couriers, customs, or other external factors.

6. Returns & Refunds

  • Please refer to our Refund Policy for details on returns, exchanges, and eligibility.

  • Certain products may be exempt from return (e.g., sale items, intimate apparel).

7. Accuracy of Information

  • We are not responsible if information on the site is inaccurate, incomplete, or outdated.

  • Product descriptions and availability may change without notice.

8. User Conduct

  • You agree not to misuse our site, attempt to hack or disrupt services, or violate any applicable laws.

  • Any abusive, fraudulent, or harmful behavior may result in denial of service.

9. Intellectual Property

  • All content on this site (including logos, images, product designs, and text) is the property of Ginger Autumn and protected by copyright and trademark law.

  • You may not reproduce, distribute, or exploit our content without written permission.

10. Limitation of Liability

  • To the fullest extent permitted by law, Ginger Autumn shall not be liable for any damages resulting from the use of our products or services.

  • Our liability is limited to the purchase price of the product.

11. Governing Law

  • These Terms shall be governed by and construed in accordance with the laws of [Insert Jurisdiction, e.g., England & Wales].

12. Changes to Terms

  • We reserve the right to update, change, or replace any part of these Terms at any time by posting updates on this page.

  • It is your responsibility to check this page periodically for changes.

13. Contact Information

If you have any questions about these Terms, please contact us at:
📧 info@gingerautumn.com
📍 Office 64, 9 Jerdan Place, Fulham, London, SW6 1BE, UK: England