Cancellation policy
Purchase Options & Cancellation Policy
Last updated: 30 September 2025
Thank you for choosing Ginger Autumn. Please review our purchase and cancellation terms before placing your order.
Purchase Options
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One-Time Purchases: All items are available for standard one-time purchase at the listed price.
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Payment Methods: We accept all major credit/debit cards, Apple Pay, Google Pay, and other secure payment options displayed at checkout.
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Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details.
Order Changes & Cancellations
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Cancellation Window: Orders can only be cancelled or changed within two hours of purchase. After this time, your order may already be in processing and cannot be cancelled.
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How to Cancel: To request a cancellation, please contact us immediately at info@gingerautumn.com or call on +44 (0) 20 7017 1981.
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Custom/Personalised Items: Orders for custom or personalised products cannot be cancelled or refunded once processing has begun.
Refunds on Cancelled Orders
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If your cancellation request is approved within the allowed window, a full refund will be issued to your original payment method.
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Refund processing times may vary depending on your bank or payment provider.
Out-of-Stock Items
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In rare cases where an item becomes unavailable after purchase, we will notify you and issue a full refund or provide a suitable alternative if requested.
Contact Us
If you have questions about your order, cancellation, or refund status, please contact us at:
📧 info@gingerautumn.com
📍Ginger Autumn, Office 64, 9 Jerdan Place, Fulham, London, SW6 1BE, UK: England