Last updated: 29 July 2026

With sustainability in mind, we design products that are intended to last and be used for longer as your child grows. The products are deliberately oversized so that your child will not outgrow them as is the case with conventional products.

With that said we understand that you may change your mind after you have placed your order and in the UK you have a 14 day cooling off period, where you can return your product without quibble or in the unlikely event your product is defective you can go through the statutory process for the return of your product.

However, we would encourage you to carefully read the pages on our website before you place your order to make sure that you are clear on what you are purchasing and if you have any questions about any of our products to contact info@gingerandautumn.com to get more information. In particular, you may find our Sizing Guide in our FAQs helpful.

Even after your purchase, if you are considering returning your products, we would encourage you to contact our Customer Care team to see if there is anything they can do to help you with your purchase, for example introducing an alternative design which you may prefer.

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Cooling off period

You have a right to change your mind about a purchase you have made, within a period of 14 days from the date that you receive the products. You must notify our Customer Care team at info@gingerandautumn.com, that you intend to exercise your right to cancel and then arrange for the return of your product within 14 days of notifying us.

Please note that at this moment in time, we do not have a free returns process for returns. You will need to arrange for the return of your product to our warehouse at [Ginger Autumn Ltd, Office 64, 9 Jerdan Place, Fulham, London, SW6 1BE. UK] providing a clear notice of your order details so that it can be easily identified as yours by our returns processing team, including your order number and contact details. We would advise you to send your products by a tracked service so that the safe delivery to us can be tracked.

Provided that the product returned in accordance with this policy, we will refund the price you paid for the product and an amount that reflects the cheapest and most common method of delivery to you in respect of any delivery charges you may have paid to get the order delivered to you (note this will be the case even if you have purchased a more expensive and speedier delivery method). We will process the refund within 14 days of our receipt of the product from you or when you send us proof of your return.

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When we will not accept a return

We will not accept a return in the event that it is clear to us that you have worn or otherwise used the product. This may be because it has been returned in a damaged state, it is soiled or there are signs that it has been washed, altered or worn. In particular, we will assume that this is the case where labels and tags have been removed.

If you do return a product and on receipt we believe that it has been worn or used, we will notify you and in such case you will not receive a refund but you may at your own cost arrange for the collection of the product.

The above does not affect your statutory rights in the event that the products we have delivered to you are defective when you receive them.

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Defective products

We quality check all of our products before they are sent out to you so you should not receive any products that are defective.

In the event that you do, you have a 30 day period within which you must notify us of the defect, providing details of the defect so that we can investigate it and identify whether the product is repairable to give you the option should you wish to keep it.

In the event we agree that there is a defect with the product we will at your option repair or replace the product or refund the price you paid for the product.

If the 30 day period passes, we will aim to repair the product for you, to the extent that we can. If we can’t we will replace the product. You must wait for us to do this before you can then exercise your further statutory right to request a reduction in the price or a refund, which must be exercised within 6 months from delivery. If it is later, we may make reasonable reductions from the refund to you to reflect the use you have had of the product. 

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Contact Us

If you have any questions about this policy, please contact our Customer Services team at:
📧 info@gingerautumn.com